SFDC: It’s a Design Flaw, and We Just Don’t Care

I pointed out a flaw in — a wellknown outsourced Customer-Relationship-Manager — and although it’s understood to be a flaw, “SFDC works as designed”.

I’m unconcerned whether it’s a coding error, or a design error; an error is an error. Working-as-designed implies that the implementation was flawlessly accurate; a design error is still an error.

In this case, it simply shows that SFDC is unwilling to accept that other countries exist, and that they speak more than one language, and that those people are alienated if you’re forcing your culture upon them. It’s worse if you’re forcing your customers to force that culture on their users.

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